gnasher729
Apr 27, 11:13 AM
News on slashdot.org:
77 Million Accounts Stolen From Playstation Network.
Earth will not stop turning, but I think this is just slightly, slightly worse than a file that shows where you haven't exactly been at some point in the past if someone steals your iPhone.
It clearly is an issue if they have a federal lawsuit on it. The fact that Apple are rolling out an update that changes the way it works alone shows that there is clearly a problem. Apple vary rarely roll out updates that change things, even if consumers are screaming for it (mouse acceleration in OS X for example).
You refuse to accept there is a problem. You refuse to see the breech of privacy. Why? The government and Apple have clearly accepted it.
See title of the thread: "Apple addresses controversy". There is and there never was a problem, but the idiocracy forced Apple to act to end the controversy. Right now, who do you think should worry more, iPhone owners or PS3 owners?
77 Million Accounts Stolen From Playstation Network.
Earth will not stop turning, but I think this is just slightly, slightly worse than a file that shows where you haven't exactly been at some point in the past if someone steals your iPhone.
It clearly is an issue if they have a federal lawsuit on it. The fact that Apple are rolling out an update that changes the way it works alone shows that there is clearly a problem. Apple vary rarely roll out updates that change things, even if consumers are screaming for it (mouse acceleration in OS X for example).
You refuse to accept there is a problem. You refuse to see the breech of privacy. Why? The government and Apple have clearly accepted it.
See title of the thread: "Apple addresses controversy". There is and there never was a problem, but the idiocracy forced Apple to act to end the controversy. Right now, who do you think should worry more, iPhone owners or PS3 owners?
nagromme
Aug 6, 01:44 PM
Assuming that is true, it sounds like Mac-Pro.com stands to gain some valuable publicity no matter how things turn out :)
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
princealfie
Nov 29, 12:30 PM
... Is Ford going to start asking for a share of the groceries I haul in the trunk?
Alas, Ford is nearly bankrupt too.
Alas, Ford is nearly bankrupt too.
penter
Jul 27, 02:06 PM
i literally let out a high pitched "aaaaaaaaaaaahhhhhh" when i saw this. Im really excited about it, yet so sad that i wont be able to enjoy it since i just bought my new mac a month ago (hence the "aaaahhhh")
this summarizes my post: :) but :(
this summarizes my post: :) but :(
mcrain
Apr 27, 02:55 PM
Oh- and you're always objective. You are arguably one of the most abrasive and biased people here, and proud of it.
BTW- just opened the same file- no layers. So you tell me what I'm missing here.
Wait until he tells us which right-wing fringe website he was on so you can go read the instructions and try to recreate this silly pointless endeavor.
(edit) Whack-a-doodle website with Illustrator instructions (http://www.nkyvoice.com/2011/04/long-form-birth-certificate.html). Is this it Fivepoint?
Or is it this other nutty site (http://www.patrioticdissent.net/2011/04/obama-long-form-birth-certificate-fake.html)?
BTW- just opened the same file- no layers. So you tell me what I'm missing here.
Wait until he tells us which right-wing fringe website he was on so you can go read the instructions and try to recreate this silly pointless endeavor.
(edit) Whack-a-doodle website with Illustrator instructions (http://www.nkyvoice.com/2011/04/long-form-birth-certificate.html). Is this it Fivepoint?
Or is it this other nutty site (http://www.patrioticdissent.net/2011/04/obama-long-form-birth-certificate-fake.html)?
tyroja00
Sep 19, 10:37 AM
If you're still using the PPC, then you won't notice the difference between 2.0 and 2.16 on Intel. It will simply be "faster." Go out, get yourself a nice new MacBook, and enjoy.
I don't know if all the super hard-core Apple "fanatics" are listening or not to us Apple "users". We don't care about the clock speed of the laptop with concern to the Merom. We care about the 64-Bit. It may not be faster now, but wait till late next year, when 64-Bit native programs are out.
This is not just a bump in speed...this is a bump in Platform bigger than G4 vs G5.
It was Apple who chose to enter the Intel/PC realm. It was Apple who promised to be one of the first to utilize Merom chips. It was Apple who started the taunting of their competitors.
I don't know if all the super hard-core Apple "fanatics" are listening or not to us Apple "users". We don't care about the clock speed of the laptop with concern to the Merom. We care about the 64-Bit. It may not be faster now, but wait till late next year, when 64-Bit native programs are out.
This is not just a bump in speed...this is a bump in Platform bigger than G4 vs G5.
It was Apple who chose to enter the Intel/PC realm. It was Apple who promised to be one of the first to utilize Merom chips. It was Apple who started the taunting of their competitors.
Full of Win
Mar 31, 07:19 PM
Exactly. What we need are more objective, balanced and rational sounding opinions like yours.
What he said was spot on. Gruber is the archetypical Apple sycophant, second only to Andy Ifatso from MacBreak Weekly.
What he said was spot on. Gruber is the archetypical Apple sycophant, second only to Andy Ifatso from MacBreak Weekly.
WWDC Lurker
Aug 6, 09:23 AM
I still think the apple employee's interview is probably on target of what to expect next week. this is just a developers meeting, not macworld. lots of leopard.
http://www.dvdnewsroom.com/apple/ (http://www.dvdnewsroom.com/news/breaking-inside-apple-on-blu-ray-macpro-and-apple%E2%80%99s-media-center-strategy-what-to-expect-and-not-to-expect-at-wwdc/)
http://www.dvdnewsroom.com/apple/ (http://www.dvdnewsroom.com/news/breaking-inside-apple-on-blu-ray-macpro-and-apple%E2%80%99s-media-center-strategy-what-to-expect-and-not-to-expect-at-wwdc/)
BrettJDeriso
Apr 7, 11:23 PM
I dropped by BB this morning to score an iPod Nano. After standing around the diplay for ten minutes with no assistance, I headed over to the cell phone section to find the nearest Blue shirt. Of course, she couldn't leave her section, so she agreed to page someone. The page went out over the P.A., and in the time it took me to walk back to the ipod case, two "window shoppers" had showed up and were conversing amongst themselves about the merchandise.
Naturally, the when the clerk arrived, not knowing which customer needed assistance, she addressed them first. When they politely declined her help, she hovered there and stared over there shoulder as they continued their conversation.
At that point, I politely interjected, "Excuse me, miss, I paged you." She gave me a sideways glance -the barest minimum of an acknowlegement- and snapped, "I'll be with you in a moment."
It was at that point I drove to the Apple Store a block over and completed the transaction where the sales staff practically threw themselves at me.
The moral of this story: Eff Best Buy. They don't deserve to carry Apple products. This headline literally made the whole episode worthwhile.
Naturally, the when the clerk arrived, not knowing which customer needed assistance, she addressed them first. When they politely declined her help, she hovered there and stared over there shoulder as they continued their conversation.
At that point, I politely interjected, "Excuse me, miss, I paged you." She gave me a sideways glance -the barest minimum of an acknowlegement- and snapped, "I'll be with you in a moment."
It was at that point I drove to the Apple Store a block over and completed the transaction where the sales staff practically threw themselves at me.
The moral of this story: Eff Best Buy. They don't deserve to carry Apple products. This headline literally made the whole episode worthwhile.
Ahheck01
Apr 12, 05:00 PM
BTW, apparently this site is doing live blogging:
http://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl
That's about all I could find.
And for you english-only forum members, here's the translated version:
http://translate.google.com/translate?hl=en&sl=fr&u=http://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl&ei=rsmkTfiKLsL-rAHd44WGCw&sa=X&oi=translate&ct=result&resnum=1&ved=0CCEQ7gEwAA&prev=/search%3Fq%3Dhttp://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl%26hl%3Den%26safe%3Doff%26prmd%3Divns
http://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl
That's about all I could find.
And for you english-only forum members, here's the translated version:
http://translate.google.com/translate?hl=en&sl=fr&u=http://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl&ei=rsmkTfiKLsL-rAHd44WGCw&sa=X&oi=translate&ct=result&resnum=1&ved=0CCEQ7gEwAA&prev=/search%3Fq%3Dhttp://www.finalcutmtl.org/2011/04/10/supermeet-live-sur-final-cut-mtl%26hl%3Den%26safe%3Doff%26prmd%3Divns
dclocke
Sep 19, 09:41 AM
I don't know how many times we have to go round and round with this here. I've been on MacRumors since '01 and it's always the same-old, same-old. It's not legitimate. It's "I-wantism." You have no basis to believe that a Rev B would be more "stabled and refined." That's a hope, backed by nothing -- and nothing Apple ever comments on, either. The bottom line is that you can hope if you want, and you can wait if you want, but to bash Apple for being slow on the trigger, and to make the argument that Meroms are amazing and Yonahs are crap is, frankly, horse manure. Like I said, 64 bit is pretty irrelevant for most users, and the speed and battery differences are quite negligible. And the argument that Apple is losing tons of sales to PC manufactuers is, frankly, laughable too.
Well, I've been on MacRumors since last week and I'm already tired of posts telling me what I really need. I don't recall seeing posts saying Yonah was crap. Most people just want to feel like they are making a good investment on an expensive piece of equipment that may be around for 3-4+ years. I would like a laptop with a 64-bit processor. Period. I don't care what you think I need. The problem with posts like this are that they waste my time, and the time of other users who are looking for information on the release of the new MBP models.
Edit: I should add, however, that if anyone is willing to donate the money for me to purchase a new MBP, I will gladly accept all advice on said purchase.
Well, I've been on MacRumors since last week and I'm already tired of posts telling me what I really need. I don't recall seeing posts saying Yonah was crap. Most people just want to feel like they are making a good investment on an expensive piece of equipment that may be around for 3-4+ years. I would like a laptop with a 64-bit processor. Period. I don't care what you think I need. The problem with posts like this are that they waste my time, and the time of other users who are looking for information on the release of the new MBP models.
Edit: I should add, however, that if anyone is willing to donate the money for me to purchase a new MBP, I will gladly accept all advice on said purchase.
BRLawyer
Jul 15, 08:15 AM
well, that looks a real mess.. but I suppose it's a good idea since heated air tends to rise.. :-)
Looks like a real mess, indeed...and the PC-clone industry continues with its "leading-edge" case designs and cooling techniques...may I have another Apple, please? :rolleyes:
Looks like a real mess, indeed...and the PC-clone industry continues with its "leading-edge" case designs and cooling techniques...may I have another Apple, please? :rolleyes:
Bill McEnaney
Mar 3, 10:05 AM
And I don't see the point in being sexually attracted to anyone of the opposite sex, but since society tells me it's "normal" I live with it nonetheless. It's all a matter of perception and experience. You have yours, I have mine and they're both normal to us.
Sure, different people have different experiences. That's partly why some people feel same-sex attractions and why others feel opposite-sex attractions. Macaroony doesn't see any point in opposite-sex attractions. I don't see any point in same-sex attractions. Here are two videos that explain what I believe about why some people feel same-sex attractions. I think the speaker works for NARTH.
http://www.youtube.com/watch?v=rFAJXvxcGrk&feature=player_embedded
http://www.youtube.com/watch?v=UziWSdC8Zhw&feature=related
Pedophilia is immoral - no matter man or woman. Please do not put both homosexuality and pedophilia into the same boat. There are plenty of grown men who abuse underage girls, it's when they happen to be gay that elevates the problem and lazily ties it to homosexuality.
Just as no one chooses to feel same-sex attractions, no one chooses to be a pedophile. I know some pedophiles. But some pedophiles do choose to molest children. I don't want to conflate pedophilia and immoral actions that some pedophiles do because they're pedophiles.
Many people ignore the difference between homosexuality and homosexual acts. Many Christians insist that homosexuality is immoral. But homosexuality is a property, not an action. Nor is it a sin of omission. Homosexuality the property is morally indifferent. Homosexual acts are, I think, immoral. An action can be immoral, even if someone doesn't deserve any blame for doing it.
No, I shouldn't put homosexuality and pedophilia in the same boat. I mentioned the Catholic Church's homosexual-abuse because skunk seems to think my opinions about sexual morality are feelings, not beliefs that are either true or false. Even psychotherapists I've talked with have agreed that feelings are neither truths nor falsehoods. Feelings are neither of those, but there are truths about feelings and there are falsehoods about them. If I only feel that homosexual acts are immoral, should some government outlaw feeling that way?
The phrase "a fact" is ambiguous. It can mean "a truth." It can also mean "a set of actual set of circumstances." There are truths about feelings, and there are feelings about truths. But my feelings aren't truths. Even if moral relativism is true, there are still objective truths about whether some society or other considers some action morally acceptable. And some relativists still hold a self-inconsistent belief when they believe that since every belief is relative to some context or other, there's no such thing as absolute truth. In one sense of the phrase "absolute truth," a truth is absolute when it's true about every context. In that sense of the phrase "absolute truth," I imply a self-contradiction myself when I say that since every truth is relative to some context or other, I imply that it's an absolute truth that there's no absolute truth.
In another sense of the phrase "absolute truth," a truth is absolute when it's true whether anyone believes it or not. Even if I'm mistaken when I believe that homosexual sex is gravely immoral, it's still true that either they're moral or not moral.
Too often, people who feel same-sex attractions suffer needlessly partly because they, others, or both ignore important distinctions. Unfortunately, people often ignore them when their feelings determine too much of what those people believe.
Immoral behavior continues partly because of moral relativism. Instead of conforming our minds to reality, we try to conform reality to our minds. Moral relativists talk as though an action is moral if and only if someone believes that it's moral. Some moral relativists even insist that if you believe that homosexual acts are morally acceptable, and I believe they're immoral, then we're both right. A moral relativist might say the same about the morality or immorality of gay-bashing. But someone is right when he thinks that gay-bashing is morally right, should a court punish him for gay-bashing someone?
Sure, different people have different experiences. That's partly why some people feel same-sex attractions and why others feel opposite-sex attractions. Macaroony doesn't see any point in opposite-sex attractions. I don't see any point in same-sex attractions. Here are two videos that explain what I believe about why some people feel same-sex attractions. I think the speaker works for NARTH.
http://www.youtube.com/watch?v=rFAJXvxcGrk&feature=player_embedded
http://www.youtube.com/watch?v=UziWSdC8Zhw&feature=related
Pedophilia is immoral - no matter man or woman. Please do not put both homosexuality and pedophilia into the same boat. There are plenty of grown men who abuse underage girls, it's when they happen to be gay that elevates the problem and lazily ties it to homosexuality.
Just as no one chooses to feel same-sex attractions, no one chooses to be a pedophile. I know some pedophiles. But some pedophiles do choose to molest children. I don't want to conflate pedophilia and immoral actions that some pedophiles do because they're pedophiles.
Many people ignore the difference between homosexuality and homosexual acts. Many Christians insist that homosexuality is immoral. But homosexuality is a property, not an action. Nor is it a sin of omission. Homosexuality the property is morally indifferent. Homosexual acts are, I think, immoral. An action can be immoral, even if someone doesn't deserve any blame for doing it.
No, I shouldn't put homosexuality and pedophilia in the same boat. I mentioned the Catholic Church's homosexual-abuse because skunk seems to think my opinions about sexual morality are feelings, not beliefs that are either true or false. Even psychotherapists I've talked with have agreed that feelings are neither truths nor falsehoods. Feelings are neither of those, but there are truths about feelings and there are falsehoods about them. If I only feel that homosexual acts are immoral, should some government outlaw feeling that way?
The phrase "a fact" is ambiguous. It can mean "a truth." It can also mean "a set of actual set of circumstances." There are truths about feelings, and there are feelings about truths. But my feelings aren't truths. Even if moral relativism is true, there are still objective truths about whether some society or other considers some action morally acceptable. And some relativists still hold a self-inconsistent belief when they believe that since every belief is relative to some context or other, there's no such thing as absolute truth. In one sense of the phrase "absolute truth," a truth is absolute when it's true about every context. In that sense of the phrase "absolute truth," I imply a self-contradiction myself when I say that since every truth is relative to some context or other, I imply that it's an absolute truth that there's no absolute truth.
In another sense of the phrase "absolute truth," a truth is absolute when it's true whether anyone believes it or not. Even if I'm mistaken when I believe that homosexual sex is gravely immoral, it's still true that either they're moral or not moral.
Too often, people who feel same-sex attractions suffer needlessly partly because they, others, or both ignore important distinctions. Unfortunately, people often ignore them when their feelings determine too much of what those people believe.
Immoral behavior continues partly because of moral relativism. Instead of conforming our minds to reality, we try to conform reality to our minds. Moral relativists talk as though an action is moral if and only if someone believes that it's moral. Some moral relativists even insist that if you believe that homosexual acts are morally acceptable, and I believe they're immoral, then we're both right. A moral relativist might say the same about the morality or immorality of gay-bashing. But someone is right when he thinks that gay-bashing is morally right, should a court punish him for gay-bashing someone?
PBF
Mar 25, 10:56 PM
In another news: iPad 3 is released in Fall 2011.
bibbz
Jun 8, 10:25 PM
How would I be eligible for the early upgrade? The ATT wireless site tells me.. .
iPhone Upgrade
You can take advantage of our no commitment pricing at a participating retail sales location. You may qualify for a full discount on a standard iPhone upgrade on 01/16/2011
Based off of that, I would think I am NOT eligible for early upgrade pricing..
I'm not sure how it looks on ATT's website. when we log into att and check eligibility it will say..
No, customer is not eligible for an upgrade. Yes customer is eligible for an early iPhone upgrade.
Every account we log into says that if they are not eligible for a full upgrade. If they are eligible for a full upgrade, then it says...
Yes, customer is eligible for an upgrade.
Literally, if i upgrade you in my store right now bc you are eligible, log out, and log back in, it will say whats in the 1st quote.
Check in your local store tomorrow, or shoot me a pm with your cell and your billing zip code and i can tell you... If you're not comfortable with that i understand, check your local store and when they check it, ask them specifically about the "Early iPhone upgrade"
iPhone Upgrade
You can take advantage of our no commitment pricing at a participating retail sales location. You may qualify for a full discount on a standard iPhone upgrade on 01/16/2011
Based off of that, I would think I am NOT eligible for early upgrade pricing..
I'm not sure how it looks on ATT's website. when we log into att and check eligibility it will say..
No, customer is not eligible for an upgrade. Yes customer is eligible for an early iPhone upgrade.
Every account we log into says that if they are not eligible for a full upgrade. If they are eligible for a full upgrade, then it says...
Yes, customer is eligible for an upgrade.
Literally, if i upgrade you in my store right now bc you are eligible, log out, and log back in, it will say whats in the 1st quote.
Check in your local store tomorrow, or shoot me a pm with your cell and your billing zip code and i can tell you... If you're not comfortable with that i understand, check your local store and when they check it, ask them specifically about the "Early iPhone upgrade"
Eidorian
Jul 20, 09:43 AM
There are serious electrical and physical problems with jacking up clock speeds much further than they are now. Intel managed to push their chips to 3.8GHz, but the power consumed was tremendous.Fixed
bibbz
Jun 14, 06:34 PM
I hate Radio Shack.
Salesman have their heads up their butts
or corporate does not know what to tell them.
The 4th store I called said if you have a PIN
you are guaranteed a phone.
I understand your frustration, but apple kept us all in the dark until the very last minute. Before 3:30 no body knew anything. It will take it a little while to roll down hill.
I think we all know how secretive apple is don't we?
I just manage a store in the best region in the company. We have a very effective chain of command here in E. Texas.
Salesman have their heads up their butts
or corporate does not know what to tell them.
The 4th store I called said if you have a PIN
you are guaranteed a phone.
I understand your frustration, but apple kept us all in the dark until the very last minute. Before 3:30 no body knew anything. It will take it a little while to roll down hill.
I think we all know how secretive apple is don't we?
I just manage a store in the best region in the company. We have a very effective chain of command here in E. Texas.
iGary
Aug 11, 10:06 AM
*woot*
Please let it be good so I can trash my Treo.
Please let it be good so I can trash my Treo.
amin
Aug 18, 07:39 PM
... If apple releases a 2.66GHz Conroe iMac/Mac/whathaveyou it will be able to crunch through FCP/Photoshop/etc faster than a Mac Pro because it can use regular DDR2 and won't suffer from horrendous memory latency.
Where is your evidence to back up this statement? You have presented limited evidence about FCP, and none regarding "PS/etc." So far there is no "Mac/whathaveyou." Do you think a Conroe iMac will beat a Mac Pro due to lower memory latency alone? Do you have real experience or data regarding how horrendous a problem this is? Extra dual-core processor aside, the Mac Pro has a higher speed FSB, higher memory bus bandwidth, higher RAM capacity, and ability to set up internal RAID amongst other advantages over a Conroe iMac.
Where is your evidence to back up this statement? You have presented limited evidence about FCP, and none regarding "PS/etc." So far there is no "Mac/whathaveyou." Do you think a Conroe iMac will beat a Mac Pro due to lower memory latency alone? Do you have real experience or data regarding how horrendous a problem this is? Extra dual-core processor aside, the Mac Pro has a higher speed FSB, higher memory bus bandwidth, higher RAM capacity, and ability to set up internal RAID amongst other advantages over a Conroe iMac.
Unspeaked
Sep 19, 10:56 AM
Just make a box on the front page that has a picture of a MBP and let it say "the fastest just got faster" or something.
The fastest?
If that were the case, no one here would be complaining...
The fastest?
If that were the case, no one here would be complaining...
dougny
Nov 29, 03:50 PM
I only registered to respond to this idiot "dougny". I usually just lurk and read what everyone else has to say on here.
You have no clue what your talking about, all your statistics are wrong and I feel really sorry for whatever artists you represent.
Your a f_ck_ng moran.
Anyway, to everyone else....
Here is the deal. The money Universal got Microsoft never EVER touched the hands of any artists.. it went straight into some very deep pockets. This is exactly what is going to happen with Apple's loot if this little deal goes through.
Total revenues in the MI (music industry) have actually been UP, and consistently so. More people are going to concerts than ever before, download sales are so large that they are numbing, and BEST OF ALL indie labels are thriving. Yes, people do still buy CD's, and DVD's.
Wow, you logged on just to show everyone you are an idiot. You actually think because paid downloads are on the rise that record companies are making more money? You are flat out wrong. Also, record companies don't share in concert ticket sales (which are also down BTW).
Dumbass
You have no clue what your talking about, all your statistics are wrong and I feel really sorry for whatever artists you represent.
Your a f_ck_ng moran.
Anyway, to everyone else....
Here is the deal. The money Universal got Microsoft never EVER touched the hands of any artists.. it went straight into some very deep pockets. This is exactly what is going to happen with Apple's loot if this little deal goes through.
Total revenues in the MI (music industry) have actually been UP, and consistently so. More people are going to concerts than ever before, download sales are so large that they are numbing, and BEST OF ALL indie labels are thriving. Yes, people do still buy CD's, and DVD's.
Wow, you logged on just to show everyone you are an idiot. You actually think because paid downloads are on the rise that record companies are making more money? You are flat out wrong. Also, record companies don't share in concert ticket sales (which are also down BTW).
Dumbass
sjo
Aug 11, 03:44 PM
I don't need to travel to know that >99% mobile phone penetration is complete BS. Are you trying to say that EVERYONE in Europe has a cell phone?
Yes. EVERYONE. If you dont believe me, maybe you believe the economist:
http://www.economist.com/printedition/displayStory.cfm?Story_ID=4351974
Please note that the graph is about three years old. Nowadays a lot more of the countries are over 100%.
Yes. EVERYONE. If you dont believe me, maybe you believe the economist:
http://www.economist.com/printedition/displayStory.cfm?Story_ID=4351974
Please note that the graph is about three years old. Nowadays a lot more of the countries are over 100%.
MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
magbarn
Apr 7, 11:45 PM
Good for Apple on this. One less retailer over charging for their products. I hope they pull the Apple stores out all together and find a new retail partner.
What 'new retail partner'? Kmart? BB is the last big box electronic store nationwide in the US. There's a few Fry's/Microcenter's around, but those are far and few in-between.
I got the call for the ATT 64gb I had reserved with the $100 gift card a week ago. Had to waste a work-day going to BB as instead of the '48 hour hold' I originally thought I had, the manager said they were in some 'trouble' with Apple and said he could only hold my reservation for a few hours as Apple did not like them holding the ipad 2's in reserve.
What 'new retail partner'? Kmart? BB is the last big box electronic store nationwide in the US. There's a few Fry's/Microcenter's around, but those are far and few in-between.
I got the call for the ATT 64gb I had reserved with the $100 gift card a week ago. Had to waste a work-day going to BB as instead of the '48 hour hold' I originally thought I had, the manager said they were in some 'trouble' with Apple and said he could only hold my reservation for a few hours as Apple did not like them holding the ipad 2's in reserve.
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